For immigrants in Portugal, obtaining a residence card is an essential part of starting a new life. However, many are finding themselves caught in an ongoing cycle of delays, canceled appointments, and a lack of communication from AIMA (Agência para an Integração, Migrações e Asilo). Based on feedback from immigrants, it's clear that the long wait times and poor service are causing distress and uncertainty.
In this article, we will explore why AIMA is struggling to deliver residence cards and the challenges immigrants are facing in the process.
Long Wait Times and Unanswered Questions: One of the most frequent complaints from immigrants is the long wait times after biometric data is submitted. Several people have expressed frustration after submitting their biometric data months ago, only to hear nothing since. One immigrant shared:
“I gave my fingerprints on 24.09.2024, and today it’s 18.10.2024. It’s almost been a month, but no response or information about my TRC.” This delay is not an isolated case, as many others have faced similar situations, often with no updates or explanations about why they are still waiting."
Canceled Appointments and Lack of Communication: Another issue that has been repeatedly mentioned is the cancellation of biometric appointments at the last minute without any prior instructions. Immigrants have reported that appointments were canceled just a day before the scheduled date, causing unnecessary stress and confusion. One immigrant mentioned: "Today marks 15 days since my biometric appointment was canceled. I have not received a new date, and I was supposed to provide my biometrics 15 days ago."
Unpleasant Conditions and Poor Facilities: In addition to the delays, the lack of basic facilities for visitors waiting outside AIMA offices is another point of contention. Immigrants have shared that they were forced to wait outside in the rain and cold, with no access to shelter or even bathrooms. One frustrated individual asked, “Why can’t the Temple open its doors and provide a decent waiting area for people, especially in such conditions?” This lack of consideration for basic needs only adds to the stress of an already difficult process.
Positive Feedback Amidst the Challenges: Despite these challenges, some immigrants have expressed gratitude for the helpfulness and friendliness of the AIMA staff. One immigrant shared, “The staff are very helpful and friendly, although I still don’t know when they might deliver my card.” While this feedback is encouraging, it highlights the contrast between the helpful attitude of the staff and the delays and confusion that continue to plague the process.
Conclusion: The delays and challenges faced by immigrants in Portugal seeking residence cards through AIMA are becoming increasingly concerning. From canceled appointments to long waits without clear communication, immigrants are being left in limbo as they wait for essential documents to begin their new lives in the country. While the staff at AIMA are generally described as friendly and helpful, the lack of efficiency and transparency is a growing issue. Urgent improvements need to be made to streamline the process, improve communication, and ensure that immigrants are treated with the respect and consideration they deserve.
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